Sam Edelman
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Sam Edelman Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sam Edelman has 1.7 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good discounts, Love the shoes, Nice products.
Cons: Poor and unreliable quality assurance, Cannot initiate returns on customer end, Extremely bad customer service.Recent recommendations regarding this business are as follows: "Not to buy from them", "Do not shop with this company", "None presently. I am disappointed that my order can't be processed", "Treat every online order as non-refundable when you place an order. Don't go through the return process unless you absolutely have to.", "Do NOT shop here!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sam Edelman has 1.7 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good discounts, Love the shoes, Nice products.
Cons: Poor and unreliable quality assurance, Cannot initiate returns on customer end, Extremely bad customer service.Recent recommendations regarding this business are as follows: "Not to buy from them", "Do not shop with this company", "None presently. I am disappointed that my order can't be processed", "Treat every online order as non-refundable when you place an order. Don't go through the return process unless you absolutely have to.", "Do NOT shop here!".
Most users ask Sam Edelman for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Sam Edelman Reviews
"Extremely unknowledgeable customer service"
Ive bought boots, wich were teared later due to manufacturing defect. Ive sent shoes to Sam Edelman, it took 3.5 (!) months to investigate and make a...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely unknowledgeable customer service
- Stylish boots
- Extremely bad customer service
Preferred solution: Full refund
User's recommendation: Not to buy from them
Nassau, New Providence District
Non-existent customer service
I placed an order on January 24th, 2024, Once I received the email I noticed that my phone had autocorrected the city and immediately attempted to try and either cancel the order or get in touch with customer service. After realizing that cancelling the order was impossible, I then attempted calling the customer service number.
No matter how many times I called the number listed on their website, numerous of times with zero success. I then proceeded to use the customer service email provided. Their website states that they will respond in 23 days, at this point 5 days have already passed and there has been no response. After no such luck with the email, I attempted to get in touch via their Instagram account, once again, no answer.
My shoes that I ordered will now be delivered to a complete stranger who I hope is at least honest and will not accept the package.
Otherwise I will be at a loss of a few hundred dollars simply because Sam Edelman refuses to actually assist their customers when needed. This company clearly does not care about the customer.
User's recommendation: Do not shop with this company
Cape Town, Western Cape
Enquiries about orders from South Africa.
User's recommendation: None presently. I am disappointed that my order can't be processed
Returns
I bought a pair of long boots during the Black Friday sale and wanted to return them. When I went to the website they provided for return (either Happy Returns or Mail through FedEx), I couldn't initiate a return because it said "sale is still processing" many days after I received the boots.
I emailed them asking for their advertised easy way of return through Happy Returns, so I can drop them off at Staples 2 blocks away from my home. However, they initiated the return on their end not using Happy Returns, but through FedEx. They emailed me the return label in a separate email that went into my spam and took me ages to find. Then I had to carry the boots in a huge box and drop them off at FedEx 3 miles from my home.
Throughout the email correspondence, it took them ages to respond to every one of my emails, and I have never been able to initiate a return on my end because it still says "sale is processing" right now (more than 30 days after I placed the order).
I've always loved their shoes, but their return process was almost like a scam. I'll treat every online order as non-refundable because it was such a painful experience.
- Good discounts
- Nice products
- Cannot initiate returns on customer end
- Inaccurate customer service
Preferred solution: Full refund
User's recommendation: Treat every online order as non-refundable when you place an order. Don't go through the return process unless you absolutely have to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Returns
Preferred solution: Full refund
Order #: 00500820**** | Order date: Jul 9, 2022
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winchester, California
Dissatisfied consumer for product and management!
Preferred solution: Full refund
User's recommendation: Do NOT shop here!
New York, New York
Leather tore at the side of my shoe
Preferred solution: Let the company propose a solution
User's recommendation: Not worth the money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Return requests
User's recommendation: Keep trying - eventually a connection must be made!
San Antonio, Texas
Return - refund- multiple requests!
They cannot redirect shipment
Preferred solution: Let the company propose a solution
User's recommendation: Do not expect excellent customer service
New York, New York
Order mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order NOT RECEIVED
Preferred solution: Deliver product or service ordered
Avoid this web site
Preferred solution: Full refund
The sam Edelman review#173**** HAS BEEN RESOLVED, WHERE IS THE RESOLVED BUTTON? And in addition to that, where did you come up with the name you posted for me,that's not my name.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sam Edelman stole my money
- Poor and unreliable quality assurance
Preferred solution: Full refund
Would like to ask a question
- Love the shoes
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I am having problems with their customer service too, and finding so many complaints, I can't believe it! They don't answer phone calls nor emails.
Did yours get resolved?
Are there any tips you could give me? Thank you!